The University community will be able to gain access to the RightAnswers knowledge base through the web. Log into CBORD Hub These seven tips guide me in encouraging customers to self-help their way to success: 1. Compare Answerbase vs. com Knowledge Solutions provide comprehensive, EHS-market exclusive*, proprietary, and government licensed environmental, health and safety information. RightAnswers vs. Auros vs. Create multiple responses from a single document to add personalization for any audience or channel. Request a Demo. io vs. For instance, here you can match RightAnswers’s overall score of 9. 0, respectively, for all round quality and performance. PHPKB vs. Bloomfire vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Edison, NJ (May 20, 2015) – RightAnswers, Inc. Quosera vs. Customer reference software to strengthen relationships and close deals faster. Knowledge Wednesday: At RightAnswers, we are always learning and wanting to improve our knowledge base. Technical Writer. RO Innovation. ANNOUNCEMENTS: Knowledge Solutions is including information on Coronavirus / COVID-19 as quickly as it is provided by our gold-standard data providers. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Since then, RightAnswers' Knowledge-Pak brand. MotoCMS vs. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using. Technique 6. It's also possible to analyze the details of rates, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. Agents lose a lot of time trying to navigate all those different sources of information, and in the. RightAnswers using this comparison chart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. Now while AI can do so many things, Stin assures us there will likely always be a human in the loop and highlights how that comes to light with well-organized knowledge and a great search tool. Amazon Connect Wisdom, a feature of Amazon Connect, delivers agents the information they need, reducing the time spent searching for answers. TeamViewer using this comparison chart. R4J vs. , so that employees can actually. Learn more. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. RightAnswers using this comparison chart. Compare Answerbase vs. Compare Answerbase vs. Featured Products. RightAnswers using this comparison chart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 4. PHPKB vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Gluu vs. A flexible hierarchy is one that allows you to decide how many layers of organization exist in the knowledge base. Users. 0 score, while RightAnswers has a score of 9. Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. What’s the difference between KnowledgeBase, LabiKnow, and RightAnswers? Compare KnowledgeBase vs. Today, we are an industry leader in online regulatory compliance Software-as-a-Service (SaaS) systems serving Environment, Health, and Safety (EHS), chemical/regulatory,. Still uncertain? Check out and compare more Knowledge Management productsCompare Answerbase vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers using this comparison chart. RightAnswers using this comparison chart. Are customers not engaging with your self-service site? There could be a number of reasons why: is it too hard to find? Too hard to use? By breaking down the…Connected Knowledge: How to Turn Siloed Information into a Valuable Single Source of the Truth 🌐 Leading global software provider Upland Software on its flexible RightAnswers Knowledge. Agents find knowledge and add solutions to tickets all in the same interface. R4J vs. PHPKB vs. Plek vs. 0. 50 per case, a considerable saving over the $25 level-one call or the $75 level-two call. RightAnswers using this comparison chart. Spread the power and knowledge within your organization. 8. Every member of your company should have. It comes with robust features like uncompromised authoring experience, rich theme, built-in analytics, and enterprise-grade restore, back-up and versioning functionalities. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. At RightAnswers we are leaders in providing Knowledge Management, Self Service and Knowledge Base Development solutions to support organizations providing internal support, and those who offer. To access these tools, click the Log into CBORD Hub button. RightAnswers vs. Add To Compare. PHPKB vs. Podcast. The proper integration with the community is still in progress. Plek vs. AI-enabled knowledge management and search. A billing software company improves its customer service and internal support using RightAnswers to centrally manage its knowledge. RightAnswers provides a comprehensive knowledge management solution in the cloud to improve customer service in your contact center and to enable your CSRs and customers to find relevant answers to. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers using this comparison chart. Agents lose a lot of time trying to navigate all those different sources of information, and in the. has expanded its use of the RightAnswers Unified Knowledge Suite to enhance support for its customers. Compare Answerbase vs. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. Knowledge management software to improve IT, customer support, and beyond. EdCast vs. UsernameRightAnswers by Upland is a knowledge management software designed to help businesses of all sizes store, view, and manage information about processes, operations, support, and more in a centralized repository for future reference. The platform enables organizations to improve customer service agents’ performance and productivity and. Compare Answerbase vs. Use existing knowledge to enable self-service on websites, customer portals, bots, IVRs, voice assistance, CRM, EHRs, and more. The Only Knowledge Management Software Verified for Integration with Latest Version of ServiceNow ITSM. Featured Products. RightAnswers pegs the cost of knowledge bases supplied via the Web at around $1. Kapture CRM vs. Guided Troubleshooting vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Here it's also possible to match their all round scores: 9. exe to test Active Directory (AD) or LDAP connection and binding - FootPrints; Getting certificate errors "unable to get local issuer certificate" and "unable to veOmnistar Kbase vs. , the #1 provider of cloud-based knowledge management software and services for delivering. Key Features. Compare Answerbase vs. A knowledge base represents a collection of content. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. RightAnswers Unified Knowledge Platform version 7 allows organizations to create a single knowledgebase to house all of their organizational knowledge. 0 and 8. On this page we help you with choosing the right software, by allowing you to assess Zoho Desk and RightAnswers down to the very details of their individual functions. RightAnswers got a 9. 2. com. 5 Essential Features of a Modern Knowledge Management Platform. See RightAnswers in Action. The RightAnswers knowledge management solution comes with templates and tools in our Solution Manager. Watch this video on how to help your team create high-quality knowledge base articles to help customers and agents alike. The most tedious part of a knowledge manager’s job is keeping the knowledge base healthy by retiring or deleting old or unused content. 1 for Atlassian Confluence vs. 11: Self-Service Success; Technique 5. Document360 is an AI-Powered Knowledge Base platform for creating knowledge bases, technical documentation, API documentation, user manuals, SOPs, wikis, and more. Compare ProProfs Knowledge Base vs. and India, as well as sales locations on the West Coast and in the Midwest. RightAnswers is priced by annual subscription and role-based licenses; for example, support analyst access to. RightAnswers Knowledge-Paks for ServiceNow populates your knowledge base with more than 30,000 knowledge articles on 400+ software applications and hardware, searchable in your ServiceNow. Edison, NJ (PRWEB) March 26, 2013 IMPACT 2013, presented by RightAnswers, Inc. Helping businesses choose For instance, Panviva and RightAnswers are scored at 8. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. USU Knowledge Management using this comparison chart. For general quality and performance, RightAnswers scored 9. RightAnswers Comparison Chart. Compare Answerbase vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. It enables you to provide the right answers to the right people at the right time through a centralized knowledge repository that powers all your support channels. About Upland Software Upland Software (Nasdaq: UPLD) is. Connected Knowledge Management for enterprise contact centers and help desks. , the #1 provider of cloud-based knowledge management, multichannel self-service and social knowledge, is pleased to partner with ActioNet, a premier provider of IT solutions to the Federal Government. livepro using this comparison chart. And that is to generate answers from a knowledge base where you’ve got the sources. RightAnswers is one of the top 10 Knowledge Management Software products. February 14, 2014. RightAnswers using this comparison chart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu. Upland’s knowledge management solution, RightAnswers, earned a “High Performer” badge in the grid report for knowledge base and knowledge management, and two additional badges. Here are some commonly used acronyms. A knowledge base can be associated with multiple. Check Capterra to compare Confluence and RightAnswers based on pricing, features, product details, and verified reviews. RightAnswers vs. Clark, NJ (January 4, 2011) – RightAnswers, Inc. RightAnswers Description. domain. RightAnswers using this comparison chart. inSided using this comparison chart. RightAnswers using this comparison chart. Upland RightAnswers 2,370 followers 3w Report this post. Blog. Likewise, you may compare their general user satisfaction rating: 100% (RightAnswers) against 100% (ServiceNow Knowledge Management). 0, respectively) and user satisfaction rating (96% vs. Knowledge Managers, Contact Center/Service Desk Managers, Adoption Managers and Team, KCS Design Team participants, KCS Coaches, Knowledge Domain Experts (KDEs), Subject Matter Experts (SMEs), KCS Council Members, those who want a deeper understanding of KCS practices. How to articulate the value of knowledge management for your organization. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers | Support Agent. Edison, NJ (April 1, 2015) – RightAnswers, Inc. Confluence vs. RightAnswers by Upland Software is a powerful, cloud-based KCS Verified knowledge management solution, specifically designed to improve your support and to share knowledge throughout your organization. The former is used for built-in integrations like Salesforce and ServiceNow, while the latter is used when customers want to upload content via the public APIs (see below). Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Return to the tab in your browser for the Amazon Connect console, Wisdom page. RightAnswers vs. RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more. Gluu vs. RightAnswers | Support Agent. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. What’s the difference between AnswerCart, Answerbase, KnowledgeOwl, and RightAnswers? Compare AnswerCart vs. We love enabling you to get the right answer to the right person at the right time. R4J vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Also, your agents need to know that your knowledge is reliable. The link is valid and gives you full access to our public knowledge articles, lets you change languages and filter for specfic content. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers using this comparison chart. PHPKB vs. RightAnswers is your perfect software companion that can contain a comprehensive knowledge base and raise customer satisfaction. A process to allow those agents using the KCS practices to Use, Flag, Fix and Add knowledge (UFFA, in KCS parlance). Spread the power and knowledge within your organization. Compare Confluence vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. The AccuRoute team provides best-in-class support services to ensure customer success while using our document workflow tools. Gluu vs. RightAnswers Knowledge-Paks populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 600+ off-the-shelf software applications and hardware. Advanced search algorithms help identify the best knowledge for the user from one session to the next, automatically staying on trend with the. Webinar - Knowledge Management: Tips, Tricks, And MetricsCompare Answerbase vs. UsernameRightAnswers, a cloud-based knowledge management provider, has built an integration between RightAnswers Unified Knowledge Platform and NetSuite. 0 for RightAnswers. Find top-ranking RightAnswers alternatives and competitors. RightAnswers using this comparison chart. Learn More. Includes KCS Article Quality Index (AQI) Checks Edison, NJ (May 27, 2015) – RightAnswers, Inc. PHPKB vs. Connect knowledge sources and deliver relevant information to customers. The knowledge-based company employs about 50 people in New Jersey, and has offices in the U. Upland RightAnswers 2,370 followers 12h Report this post Whether you are looking to further your career, or gain better understanding of #KCS, this. LessonBridge vs. Let us help, get your knowledge base to… It's easy to understand the need for knowledge, but the health of that knowledge sometimes isn't made a priority. RightAnswers provides a comprehensive knowledge management solution in the cloud to improve customer service in your contact center and to enable your CSRs and customers to find relevant answers to questions and issues on. ; Panviva Supercharge your organization’s knowledge by delivering it through easy-to-follow flows. SourceForge ranks the best alternatives to RightAnswers in 2023. , the recognized leader in providing knowledge management, self-service, and knowledge base development, today announced that CompuCom Systems, Inc. If you really want to know "About Us. Answerbase vs. As the knowledge base expands, this enables every employee to find the right information at the right moment. RightAnswers using this comparison chart. RightAnswers in 2022 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using. See “Configuring Rules and Rule Groups for Knowledge Entries” on page 26. What’s the difference between ISELO, Outline, ProProfs Knowledge Base, and RightAnswers? Compare ISELO vs. RightAnswers vs. WebFirst using this comparison chart. A flexible hierarchy is one that allows you to decide how many layers of organization exist in the knowledge base. Create chatbot-ready microcontent. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. ServiceNow Knowledge Management using this comparison chart. Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at. Furthermore, you can review their overall ratings, for instance: overall score (RightAnswers: 9. Data from over 100 trusted sources is integrated into our one-stop interface. TOP 10. R4J vs. RightAnswers vs. Upland RightAnswers on LinkedIn. The link is valid and gives you full access to our public knowledge articles, lets you change languages and filter for specfic content. Guided Troubleshooting vs. exe to test Active Directory (AD) or LDAP connection and binding - FootPrints; How to Query the Created Date in Active Directory to Determine if Users are Being Added to the Remedyforce Groups Associat…As an illustration, you can match RightAnswers and Salesforce Knowledge for their features and overall scores, namely, 9. ; BA Insight AI-driven enterprise search that delivers relevant, personalized, and actionable results. Provided by Alexa ranking, rightanswers. Compare Answerbase vs. Honeybook. About. 9. knowledge articles (available in BMC Remedyforce, Salesforce, or the RightAnswers Knowledge Management application) Google search engine If a knowledge article is helpful in resolving a record, you can copy that knowledge article link or content to the Resolution field of the record for future reference. Called requesting expedited service, was sent an email asking for CC#. Its audience development solution, Second Street, walked away with an impressive 22 badges, including “Leader” as well as “High Performer” in sCompare Answerbase vs. Embracing effective knowledge sharing isn't just a good practice, it's a game-changer for success. R4J vs. The knowledge articles cover operating systems, enterprise applications, antivirus software and mobile devices, as well as articles dedicated to. Our Knowledge-Paks® library sets the standard for professional IT knowledge bases. Contact the team to discuss your needs further. here: RightAnswer. Zendesk Guide using this comparison chart. ; Panviva Supercharge your organization’s knowledge by delivering it through easy-to-follow flows. 0. RightAnswers vs. R4J vs. Utilizing AI technology to streamline content creation allows your team to. Incorporate customer feedback in the comments into updates and revisions. Compare Answerbase vs. RightAnswers solutions are used by. A knowledge-sharing culture will improve customer service. One of the greatest benefits of tacit knowledge is that it binds employees as a team and helps the organisation to grow. Compare Answerbase vs. AI-enabled knowledge management and search. RightAnswers vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. What’s the difference between Universal Knowledge, PHPKB, ProProfs Knowledge Base, and RightAnswers? Compare Universal Knowledge vs. Helpjuice vs. Upland Software + + Learn More Update Features. Create chatbot-ready microcontent. RightAnswers knowledge engineers update the service continuously, providing users with immediate access to the latest problem fixes, bug reports, and other critical data. leaders focus on how many agents are available to serve customers and the quality of the service they provide. Other systems are more flexible, and allow more (or fewer) levels of organizational depth. , the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today introduced Knowledge Spotlight to provide customers wit. RightAnswers using this comparison chart. 10: Content Health Indicators; Technique 5. RightAnswers | Support Agent. RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. 8 ( 4) Overview Reviews About RightAnswers RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. PHPKB vs. RightAnswers | Support Agent. RightAnswers and examine their overall scores (8. RightAnswers using this comparison chart. A knowledge-sharing culture will improve customer service. /PRNewswire/ -- Upland Software, Inc. Compare Answerbase vs. RightAnswers, a provider of self-service and IT knowledge management solutions, achieved strong overall corporate growth in 2008, according to the company The growth was fueled by new customers. Bitrix24: 9. RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. What’s the difference between ComAround Knowledge, Confluence, PHPKB, and RightAnswers? Compare ComAround Knowledge vs. Log into CBORD HubResearch, Benchmarking, Performance. RightAnswers using this comparison chart. Talisma Knowledgebase using this comparison chart. A true omnichannel strategy needs consistency and compliance. Brainyard delivers data-driven insights and expert advice to help businesses discover, interpret and act on emerging opportunities and trends. The CBORD Hub is where you’ll find our learning center, knowledge base, eSupport, ticketing system, ideas portal, and more. Zoho Desk got a 9. KCS becomes the way we solve problems. Meet the speakers. KnowledgeOwl vs. Back. RightAnswers using this comparison chart. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, is pleased to announce that its RightAnswers. 5G Evolution; Future of Work News; Healthcare Technology; IoT Evolution; Reseller; Security; Smart City SentinelCompare Answerbase vs. The platform, delivered via the Cloud or on-premise, allows you to build a more efficient service organization and deliver knowledge from throughout your enterprise to. Its audience. RightAnswer. ortiz. RightAnswers , an Edison-based tech company in business since 2001, is innovating its way to the future of support. The company achieves 80% knowledge base usage with RightAnswers, and is able to access all company knowledge in a single search – whether it resides in the knowledge base, in SharePoint or. RightAnswers is the complete connected knowledge management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture. Not sure if Zoho Desk, or RightAnswers is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. ANNOUNCEMENTS: Knowledge Solutions is including information on Coronavirus / COVID-19 as quickly as it is provided by our gold-standard data providers. We thought ServiceNow was too. RightAnswers using this comparison chart. RightAnswers is a knowledge management software designed to boost customer service agents’ effectiveness and productivity as well as improve companies’ self-service capabilities for their customers. RightAnswers using this comparison chart. com's OnLine™ Application system requirements ensure the application provides the best experience for subscribers. Originally Published on rightanswers. RightAnswer. Compare Answerbase vs. knowledge articles (available in BMC Remedyforce, Salesforce, or the RightAnswers Knowledge Management application) Google search engine If a knowledge article is helpful in resolving a record, you can copy that knowledge article link or content to the Resolution field of the record for future reference. RightAnswers vs. ; InterFAX Cloud-based fax service that delivers securely. RightAnswers using this comparison chart. Learn More. RightAnswers pegs the cost of knowledge bases supplied via the Web at around $1. Shelf vs. RightAnswers using this comparison chart. RightAnswers vs. Compare AnswerHub vs. Compare AnswerHub vs. Read more. It provides a powerful combination of CRM and knowledge management to NetSuite customers, which improves customer service by allowing customers to get correct answers to their questions more quickly. RightAnswers vs. Returngoods vs. RightAnswers provides a robust knowledge base solution that allows for author workflow and immediate publishing. Compare Answerbase vs. In this 1-day workshop you will learn: How to use KCS to efficiently create and maintain quality, easy-to-find content in the knowledge base. RightAnswers using this comparison chart. FuzeDigital vs. R4J vs. RightAnswers RightAnswers RATING: 3. RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. Offer practical exposure in terms of on-the-job training, client handling expertise, etc. Here you can compare RightAnswers and Bitrix24 and see their features compared thoroughly to help you select which one is the more effective product. PHPKB vs. 224. RightAnswers, Inc. You can move articles from one knowledge base to another while changing the category matching the target knowledge base. RightAnswers vs. Customers can open and track support tickets, access a comprehensive knowledge base, and find much more within the support portal. RightAnswers vs. Compare Answerbase vs. . 12: Self-Service Measures; Practice 6: Process Integration. The company achieves 80% knowledge base usage with RightAnswers, and is able to access all company knowledge in a single search – whether it resides in the knowledge base, in SharePoint or elsewhere in the. Gluu vs. Answerbase vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Similarly, you can see which product has higher general user satisfaction rating: 100% (RightAnswers) and 100% (Salesforce Knowledge) to learn which one is the better choice for your company. Many of us can be found during our working day speaking largely in acronyms and using phrases unique to our. Edison, NJ (December 17, 2015) — RightAnswers, Inc. With Amazon Connect Wisdom, you can search and find content across multiple repositories, such as frequently asked questions (FAQs), wikis, articles, and step-by-step instructions for handling different customer issues. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 59 and it is a . KNOWLEDGE ENGINEERS Only 20% of the knowledge gets captured, and the process is Flexible Hierarchy. RightAnswers vs. Intelligent Knowledge Builder – This patented technology keeps your knowledgebase up-to-date by detectingAward RightAnswers Selected in KMWorld Trend-Setting Products 2016. To access these tools, click the Log into CBORD Hub button. 6 out of 5. 50 per case, a considerable saving over the $25 level-one call or the $75 level-two call. Choose the key you created. Discover the power of connected knowledge!RightAnswers Knowledge-Paks populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 600+ off-the-shelf software applications and hardware. Create multiple responses from a single document to add personalization for any audience or channel. The most tedious part of a knowledge manager’s job is keeping the knowledge base healthy by retiring or deleting old or unused content. Here are a few tips to ensuring the health and effectiveness of your knowledge base: 1. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 2022R1. ProProfs Knowledge Base vs. ♦ Simple knowledge creation— Empower users to work together on creating and improving knowledge with the first system to be KCS v6 Verified. Customers and Support Agents Find Answers Faster Edison, NJ (July 6, 2016) – Companies that want to provide their customers a better brand experience and resolve customer service issues faster can now leverage their own customers’ knowledge using RightAnswers Community. This endorsement is testament to RightAnswers always being at the forefront in. Upland’s knowledge management solution, RightAnswers, earned a “High Performer” badge in the grid report for knowledge base and knowledge management, and two additional badges. ProProfs Knowledge Base vs. PHPKB vs. Our four customized AccuRoute Advantage Support and Maintenance options are. 0 against HelpCenter. November 8, 2023. At launch, Wisdom will support two types: external and custom. The former is used for built-in integrations like Salesforce and ServiceNow, while the latter is used when customers want to upload content via the public APIs (see below). As with most companies we are seeking to implement cost-effective self-service products to delight our customers and RightAnswers meets those expectations. Review collected by and hosted on G2. ; BA Insight AI-driven enterprise search that delivers relevant, personalized, and actionable results. com. Trending Articles. Compare Universal Knowledge vs. 0 score, while ServiceNow Knowledge Management has a score of 9.